More and more people are becoming too familiar with Twitter's error page, dubbed the "Fail Whale". In a blog post, Twitter spokesperson Sean Garrett says that their technical team were working through tweaks to their system to improve its capacity when they discovered "unexpected deeper issues" which caused unscheduled downtime.
The initial reason for tweaking the system's performance and conducting maintenance was to anticipate the additional load likely to be caused by the FIFA Soccer World Cup. What they didn't anticipate was the inherent complexities in repairing and optimising their systems.
The company and its users were certainly not happy with the disruptions. Twitter has promised to rectify the problem to minimise the impact it has on its users. "Over the next two weeks, we may perform relatively short planned maintenance on the site. During this time, the service will likely be taken down. We will not perform this work during World Cup games, and we will provide advance notification."
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